FAQ

Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer that processed your order, and external factors that impact shipments.

We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.

Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment.

Feel free to reach out to Flaviar at help@flaviar.com if you have any questions about your order.

Please email help@flaviar.com right away! Be aware that if your order has already been confirmed by a retailer, Flaviar Checkout cannot guarantee  it can be cancelled.

If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, we will refund the sum you paid, minus any restocking fees incurred. We reserve the right to withhold the shipping costs in addition to the costs of the shipment's return from the refund.

All payments are processed by our ecommerce fulfillment partner, Flaviar Checkout, so you will see Flaviar Checkout***/MASH&GRAPE*** on your statement when completing your purchase.

Please email help@flaviar.com right away! Be aware that if you reach out more  than two hours after placing your order, or if you request an address change to a different state, Flaviar Checkout cannot guarantee that your request can be fulfilled.

Please note: it is every customer's responsibility to ensure that someone aged 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.

If the package is returned to the sender, please email help@flaviar.com. Note that additional fees may apply to help cover the costs of retailers accepting returned packages or reshipping orders.

Flaviar Checkout cannot guarantee that a retailer will agree to accept a return or exchange. Please review Flaviar Checkout's terms before purchase and contact Flaviar Checkout if requesting a refund.

 If your order is refunded, the refund will be processed directly by Flaviar Checkout and may take 5-10 days to be credited back to your original payment method.

Due to policies set in place by our payment processor, Flaviar Checkout must refund the payment back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.

All EU orders are processed, shipped and fulfilled by our logistics partner, BeMakers and delivered across the EU within 2–5 business days, depending on your country of residence.

You have the right to cancel your order within 14 days from the date of purchase. Please contact support@bemakers.com with your order number and request.

Returns are accepted for unopened, sealed products in original condition.

Please reach out to support@bemakers.com within 7 days from delivery with your order number and a photo of the damaged product. They’ll take care of the next steps.

Mare Santo is a premium sparkling wine aged under the sea, crafted by MARE SANTO WINES d.o.o. company in Slovenia. You can read more about our story on the [Behind the Bottle page].

Absolutely! If you have general questions about the brand, wine, or experiences, reach us at 📧 info@maresanto.com

Our wine is made in Slovenia and aged in the Adriatic Sea — a process that creates a unique flavor profile and natural sparkle.

Mare Santo offers limited, curated editions. Availability may vary based on region and season. For product details, check the [Shop all page].

Yes. We use trusted platforms like Shopify, Klaviyo, and Flaviar to manage your data securely. Read more in our [Privacy Policy]

There’s an unsubscribe link at the bottom of every email we send. You can also contact us directly at 📧 info@maresanto.com if you need help.

No, never. We do not sell or share your data with third parties outside of the platforms we use to run the website and fulfill your orders.

If you’re unsure who to contact or what applies to your case, write to us at 📧 info@maresanto.com, we’ll guide you from there!