Privacy policy

Privacy Policy – Mare Santo (.US)

At Mare Santo, we are committed to safeguarding your privacy and being transparent about how we collect, use, and protect your personal data. This Privacy Policy explains what information we collect, the purposes for which it is processed, the legal basis for processing, your rights, and how to contact us.

Last updated: 07.08.2025

1. Who We Are

This website is operated by:

MARE SANTO WINES d.o.o.
Snežatno 13, 5211 Kojsko, Slovenia
📧 info@maresanto.com

For customers in the United States, all alcohol purchases are processed and fulfilled by licensed retailers through our independent partner:

Flaviar Checkout
For more details, please refer to Flaviar's Privacy Policy.

2. What Data We Collect and Why

We collect and process your personal data for the following purposes:

a. When you visit our website (via Shopify)

We may collect:

  • IP address and browser details (for analytics and security)

  • Pages visited and actions taken

  • Shopping cart contents and session data

Purpose: To operate the website, analyze performance, enhance user experience, and enable purchases.

b. When you place an order (via Flaviar Checkout)

If you are a U.S. resident, your order will be processed via Flaviar Checkout. We may collect:

  • Name and contact details

  • Shipping and billing address

  • Payment method (processed by Flaviar)

  • Order history and transaction confirmation

Purpose: To legally process and fulfill alcohol purchases in compliance with U.S. laws and regulations.

c. When you subscribe to our email list (via Klaviyo)

We collect:

  • Your email address

  • Optional: name and location/language preferences

  • Email activity (opens, clicks)

Purpose: To send promotional communications and updates, only with your explicit consent.
You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Store preferences and cart contents

  • Monitor and analyze website usage

  • Personalize content and offers

You can manage or disable cookies in your browser settings.
For more information, see our Cookie Policy (if applicable).

4. Data Transfers Outside the EU

Some of our service providers, including Shopify, Klaviyo, and Flaviar Checkout, are located outside the European Economic Area (EEA).
When transferring data internationally, we ensure appropriate safeguards such as Standard Contractual Clauses approved by the European Commission are in place.

5. How We Share Your Data

We do not sell your personal data.
We may share it with selected third-party service providers strictly for the operation of our services:

  • Shopify – Website hosting and e-commerce platform

  • Klaviyo – Email marketing services

  • Flaviar Checkout – Order processing and alcohol compliance in the U.S.

  • Analytics tools (e.g., Google Analytics, Meta Pixel) – Site performance and marketing insights

All data processors act on our instructions, under contract, and with appropriate data protection safeguards.

6. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal obligations

  • Establish or defend legal claims

7. Your Rights

If you are located in the EU or in a jurisdiction with data protection laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to processing

  • Request data portability

  • Lodge a complaint with a data protection authority

To exercise any of your rights, contact us at: 📧 info@maresanto.com

We will respond within 30 days of your request.

8. Children’s Privacy

Our services are intended only for individuals aged 18 and above.
We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

9. CCPA Notice (California Residents)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal data we collect and how we use it

  • The right to request deletion of your personal data

  • The right to opt out of the sale of personal data (note: we do not sell your data)

To make a CCPA-related request, please contact us at: 📧 info@maresanto.com

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time.
The latest version will always be available on this page, with the updated date indicated at the top.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact:

📧 info@maresanto.com